Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-72 hours to have your orderprocessed. Our fulfillment warehouses pack your ordered item(s) and ship thepackage(s) out as soon as possible. Once you order has been shipped, youwill receive a notification through email. Then you can then track your orderby going to this page - TRACK MY ORDER <- Order Lookup Page
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional3 days to be shipped out. Our fulfillment centers are located around the world.For domestic orders in the United States, it will normally take about 7-16 days.For International orders, please allow up to 5-20 days.
Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than othercompetitors in the baby carrier industry. The downside to this is slightlylonger shipping times, though we work our hardest to get your order shippedas fast as possible.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personalinformation?
A: Absolutely! We use SSL security to ensure all your personal information isencrypted. We do not store your credit card information and it will be usedone-time only upon purchasing your product. We never store any informationabout our customers private details.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or usethe "Buy Now Button" Fill in your shipping and billing information and we'llhave your order shipped to you as soon as possible!
Q: Does UrbanStore provide a quality guaranteefor all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contactus immediately! We do all we can to ensure your best shopping experience. You cansimply contact us and we'll get it addressed! You can always get a free exchange ofyour product simply by shipping it back to us with image proof sent first.